Reference

How gt888 Handles Your Personal Information

Your account data at gt888 is collected only for what we need to run your wallet, process bKash, Nagad, and Rocket transactions, and keep your account secure. Access and eligibility depend on your local law and eligible regions.

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gt888 How gt888 Handles Your Personal Information
gt888 What Personal Data We Hold and Why

What Personal Data We Hold and Why

When you open an account, we collect your name, contact details, and the mobile wallet identifiers you use — bKash, Nagad, or Rocket — to process deposits and withdrawals. We also log device and session data to protect your account from unauthorised access. Transaction records are kept as required by our operating obligations. We do not sell your data to third parties.

Any data shared with payment processors is limited to what those processors need to complete your transaction. You can request a copy of the data we hold on your account through our support channel at any time.

HOW WE PROTECT YOU

Security and Accountability on gt888

We apply standard security practices across every account and transaction on the platform. Here is what that looks like in practice.

SSL Encryption

All data moving between your device and our servers is encrypted via SSL. This covers login, wallet transactions via bKash, Nagad, or Rocket, and account updates.

Access Controls

Your account is protected by password and OTP verification. We do not allow account access without the OTP sent to your registered mobile number.

Data Minimisation

We collect only what is necessary to run your account and process payments. We do not retain data beyond what our operating obligations require.

Third-Party Limits

Payment processors like bKash, Nagad, and Rocket receive only the transaction data they need. We do not share browsing or game history with them.

PRIVACY HELP PATHS

Reach Us About Your Privacy

If you have a question about your data, want to update your details, or need to raise a privacy concern, our support team handles account and data requests directly. Reach out through any of the channels below and we'll respond to your request.

Live Chat Open the chat widget from your account dashboard. Our team handles data access and correction requests directly through live chat during support hours.
Email Support Send your data request or privacy question to our support email. Include your registered mobile number so we can locate your account record quickly.
Account Settings Some data — like your contact number and linked wallet — can be updated directly inside your account settings without contacting support at all.

Key Privacy Terms You Should Know

These are the terms that come up most when you read a privacy policy. Plain definitions, no legal jargon.

What is personal data?

Personal data is any information that can identify you — your name, mobile number, email address, or the bKash and Nagad wallet IDs linked to your account.

What does data processing mean?

Processing covers anything done with your data: collecting it, storing it, using it to verify a transaction, or sharing it with a payment processor to complete a withdrawal.

What is a data controller?

The data controller is the entity that decides why and how your personal data is used. For your gt888 account, that is the platform operator responsible for your region.

What is KYC?

KYC stands for Know Your Customer. It is the identity verification step where we confirm your name and mobile wallet details match before processing larger withdrawals.

What is a data retention period?

The retention period is how long we keep your account and transaction records. We hold data for as long as our operating obligations require, then delete or anonymise it.

What is a data subject request?

A data subject request is your formal ask to see, correct, or delete the personal data we hold on you. Submit one through live chat or email support with your registered number.

What You Asked About Your Privacy

Real questions from account holders about how their data is handled on gt888.

We collect your name, mobile number, and the wallet details — bKash, Nagad, or Rocket — you use to transact. Device and session data is also logged to protect your account from unauthorised access.

Yes. Send a data access request through live chat or email support with your registered mobile number. We will provide a summary of the personal data held on your account.

We share only what payment processors need to complete your bKash, Nagad, or Rocket transactions. We do not sell your data or share game history with outside parties.

Some details can be changed directly in your account settings. For changes to your registered mobile number, contact support through live chat so we can verify the update with an OTP.

We retain your account and transaction records for as long as our operating obligations require. After that period, data is deleted or anonymised. Availability depends on your local law and eligible region.

When you close your account, we retain transaction records for the period required by our obligations, then remove your personal identifiers. Contact support to start the account closure process.
Reference

Privacy Guide Bangladesh

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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